FAQ

What are the shipping fees and delivery timeline?

Shipping timelines indicated below, are approximate. This does not include weekends, holidays or any unforeseeable delays with the courier (weather, volume, traffic, etc).

  1. Your order may be split if the estimated dispatch dates are more than 7 days apart (Canada and US only).

  2. The shipping fee is charged based on the subtotal before taxes and discounts, and is non-refundable.

  3. Deliveries outside of the US, Canada, Australia, United Kingdom and Germany may be subject to additional custom duties and service fees. Please note that Mejuri does not have any control over them and cannot advise as to what the cost will be. For more information, please contact your local customs office. Mejuri is not able to reimburse you for duties and taxes paid upon delivery.

  4. Shipping timelines indicated below do not include processing times for your order. For the most accurate delivery date estimates, please refer to the shipping timeline at checkout. 

What is the return policy?

Please see the return guidelines listed below to see if purchased items are eligible for a return. We offer free 30-day returns for all customers in the US, Canada, UK, Australia, and Germany. Shipping fees are non-refundable. Please note that a return shipping fee of $20 is charged for returns shipped from the EU and $30 for all other countries. These return shipping fees are deducted from the refund amount. The return window starts from the day the shipment is delivered/picked up.

To qualify for a return:

  • Items must be in their original condition without signs of wear or damage
  • Items returned by mail must be in all original packaging (tags, box, and pouch included)
  • No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.
  • For Lab Grown Diamonds, the SCS certification must be included.

What is the exchange policy?

  • We offer 30-day exchanges for all customers at all of our Please have your order confirmation email, order card, or gift receipt ready. To qualify for an exchange, all items must meet the same return qualifications listed in our Returns Policy.

All below items are non-returnable:

  • Engraved and monogrammed products

  • Earrings used to pierce during a piercing appointment

  • Gift cards

Can you repair my jewelry?

We do not provide repairs, re-plating or ring resizing services currently. If you have an item in need of repair, please get in touch and we’d be happy to provide further assistance.

Can I return personalized pieces?

Due to the nature of personalized products, we cannot offer returns unless it is due to a manufacturing fault.

What do I do if my jewelry is lost or stolen?

Our warranty does not cover the loss or theft of any items. We would advise you to contact your home, contents or travel insurance company to make a claim directly with them. Should you need to provide any proof of purchase, we would be more than happy to help you with this.

Does your jewelry contain nickel?

Diaminta jewelry does not contain nickel.

How do I clean & store my jewelry?

We all need a little TLC now and then. For our best advice, please visit our Jewelry Care page 

Where do I find information about duties?

For help with Duties, please visit our Shipping page